Terms and Conditions

Welcome to www.vetafashion.com

Before you continue using www.vetafashion.com (www.veta.ee) , please read the following Terms of Service (“Terms”) carefully.
You may only use our websites (and the services provided through our websites) if you agree to these terms. Your continued use of our websites indicates your acceptance that these terms apply to our websites and your use of them.

www.vetafashion.com reserves the right to change these Terms from time to time. For updated Terms, please refer to this site occasionally for any changes.

Terms of service

1. GENERAL

1.1. These terms of service regulate the legal relationship arising between OÜ Calisto Varahaldur, registry code 10422311, Kullassepa 4, Tallinn (seller) and the person who made the purchase (customer) in the purchase-sale of the products and accessories at www.vetafashion.com and www.veta.ee (e-store).

1.2. In addition to these conditions the legal relationships arising from the distribution of products via the e-store are regulated by the laws of the Republic of Estonia.

1.3. The Trader may change the terms of the e-store and the prices of the products and services. Changes will be notified in the e-store’s environment. The terms and prices applicable at the time of the transaction taking place are applied to the transaction.

1.4. The selection of products, prices and discounts may differ from the product selection, prices and discounts of the Trader’s retail product selection.

2. PRICE

2.1. The prices of the products are provided on the products’ sheet and the prices include the 20% value added tax in force in Estonia.

2.2. The delivery fee in accordance with the delivery method chosen by the Client in the course of formalising the order is added to the price of the products. The manner of delivery will be chosen and the delivery charge calculated in the basket.

2.3. In case of the existence of a discount code the discount of the product will be calculated after entering the discount code in the basket.

3. COMPLETING THE ORDER

3.1. The Client will add the product to the basket after choosing the product and, where necessary, the size on the product sheet by clicking the “Add to cart” button.

3.2. The quantities in the basket may be changed and products may be removed from the basket until paying for the products.

3.3. For completing the order the necessary details need to be entered, the payment method chosen and the button “Place order” clicked in the basket.

3.4. The order is deemed to be conclusively completed after clicking the “Place order” button.

3.5. The Seller will send a notification for the confirmation of the order to the Customer’s email address.

3.6. In case of not having the Product ordered by the Customer the Seller will cancel the order. An order may be cancelled in part as well as in whole. The Customer will be informed of a cancelled order immediately. In case of a partial cancellation the Seller may ask for the Customer’s wishes for handling the rest of the order – whether to dispatch or cancel as well.

4. PAYMENT

4.1. The Customer will pay for the purchases made in the Web environment (e-store) 100% in advance.

4.2. The orders can be paid for by credit card (Visa, MasterCard), Estonian bank links (Swedbank, SEB, Nordea, Danske, Krediidipank, LHV Pank), Latvian bank links (Swedbank, SEB) and in the PayPal environment.

4.3. Payment takes place in a secure environment outside the e-store – when paying with a bank link in the secure environment of the respective bank, when paying by credit card in the secure environment of Maksekeskus AS (http://maksekeskus.ee/) and in case of PayPal payments in the PayPal secure environment respectively. The Trader does not have access to the Customer’s bank and credit card details.

4.4. After placing the order and making the payment the Customer will be sent a confirmation via email, on delivery an invoice is added to the parcel.

5. DELIVERY OF THE PRODUCTS TO THE CUSTOMER

5.1. The e-store delivers products to mostly all countries in the World.

5.2. The products are delivered to the Customer as the Registered Package service offered by Omniva (AS Eesti Post), DPD or UPS courier service.

5.3. The Customer will pay for the costs arising from the delivery of the Products, depending on the destination and method of shipping.

5.4. The Seller will complete the orders, incl. hand over to the post office or courier for dispatch within three working days from the confirmation of the order at the latest. The arrival of the product to the Client depends on the postal service.

6. RIGHT OF WITHDRAWAL, RETURNING AND EXCHANGING GOODS

6.1. The Customer has the right to withdraw from an undisclosed transaction within 14 calendar days from receiving the product by submitting to the Seller the request form

6.2. The Seller will confirm receipt of the withdrawal request with a notice sent to the Customer.

6.3. The Customer is obligated to return the product within 14 calendar days from submitting the withdrawal request. The return deadline will start running from the day on which the Customer or a third person specified by him, who is not the carrier of the goods, has received the product into their possession.

6.4. On withdrawal from the transaction the Seller will return to the Customer the sums paid by him, incl. delivering the product to the Customer, by transferring the returnable sum into the to the same account from which payment was received.The Seller has the right to delay returning the paid sums until the Customer has returned the product or submitted proof of handing over the product to the post office for return. On using the right of withdrawal the Customer will carry all expenses directly related to the returning of the product.

6.5. In case of exchanging or replacement of the product the Customer will carry all expenses directly related to returning the product, unless the product returned does not correspond to what was ordered.

6.6. A precondition of returning or exchanging the product is a completely unused product, which retains all the labels and other documents that came with the parcel, including the invoice issued to the Customer.

6.8. The product may be replaced within 14 days from the product reaching the Customer, if the size of the ordered product was not suitable. A product can only be exchanged for a different size of the same product.

6.9 If the product returned to the Seller is not possible to be exchanged due to not having the size the Customer requested, the Seller  will contact the Client.

7. SUBMITTING A COMPLAINT

7.1. The Seller is responsible for the nonconformity to requirements and defects of the products for 2 years from the receipt of the products by the Customer.

7.2. On discovering the nonconformity to requirements of the product or defects of the product the Customer undertakes to notify the Seller immediately but no later than within 2 months from becoming aware of the nonconformity by sending the respective information to the email address veta@veta.ee or in writing to the address of Calisto Varahaldur LLC, Sõle 42, 10318, Tallinn.

7.3. In case of a nonconforming or defective product the Customer has the right to claim the performance of obligations from the Seller, withdraw from the contract or to cancel the contract and claim compensation for damages, reduction of price, in case of delaying the fulfilment of financial obligations claim a fine.

7.4. In case of nonconformity of the product to requirements or defects the Customer has the right to first demand the free mending of the product or replacement with a product conforming to the requirements and without defects or to return the product at the Seller’s expense.

The Customer has the right to demand the reduction of the purchase price of the product or the termination of the contract and the recovery of the sums paid for the product if:

  • The Seller is not able to mend or replace the product or
  • Mending or replacing the product fails or
  • The Seller has not rectified the defect of the product within a reasonable time or
  • The Customer is caused unjustifiable inconveniences.

7.5. In case of returning a nonconforming product the Customer will be compensated for the sums paid for the product together with transport costs to the same account from which payment was received. The Seller has the right to delay returning the sums paid until the Customer has returned the product in his possession or submitted evidence of handing over the product to the post office for returning.

7.6. The Seller is not liable for or will compensate the Customer for expenses made in case of nonconformity of the product to the requirements or defects if:

7.6.1. The Product has deteriorated/been damaged due to the fault of the Customer;

7.6.2. Defects have been caused by the use for a non-intended purpose, incl. as a result of not following the care instructions;

7.6.3. The Product has changed due to normal wear of ordinary use.

7.6.4. The document proving the making of the purchase is missing.

7.7. In case disputes have arisen between the Customer and Seller on the defects of the product, the Customer has the right to turn to the Seller with a complaint, by specifying in a complaint submitted in writing or in a form allowing for written reproduction (email) his name and contact details, the date of submitting the complaint, the defect existing in the product and the solution requested by him. The Seller will respond to the Customert’s complaint in writing or form allowing for written reproduction (email) within 15 days.

7.8. In case the Customer and Seller do not reach an agreement on the dispute and the value of the product in dispute is at least 30 euros, the Customer has the right to turn to the consumer claims commission operating with the Consumer Protection board for an extrajudicial settlement of the dispute. The review of the complaint in the consumer claims commission is free for the parties. The disputes are solved by reference to the laws of the Republic of Estonia.

7.9. On not agreeing with the decision of the commission the parties have the right to turn to the local county court of the Trader.

8. PROCESSING PERSONAL DATA

8.1. The data about the Customer and his order stored in the orders’ environment of the e-store are treated as confidential information. The Seller will not disclose the information that has become known to it to third parties.

8.2. The data communication between the Customer and banks and card payment centres is encrypted, which ensures the security of the Customer’s personal data and bank details. The Seller does not have access to the Customer’s confidential bank and payment card details.

8.3. The personal data submitted by the Customer, which the Seller has received on making the purchase by the Client are protected and they are processed according to the requirements of the Personal Data Protection Act.

Personal data is collected and they are processed for the following purposes: for making purchase analyses and summaries, for making offers to the Costumer but also for organising Customer satisfaction questionnaires.

8.4. The personal data of the Client is processed by Calisto Varahaldur LLC (registry code 10422311, Kullassepa 4, 10318 Tallinn).

8.5. Calisto varahaldur LLC may authorise other legal persons (authorised processor) to process personal data on the condition that a contract has been entered into with such a processor, according to which the authorised processor is obligated to keep the personal data to be processed as confidential and to ensure the relevant protection of personal data according to the requirements provided in the legislation.